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Category: Parents

My School Dance accepts all credit and debit cards. There is an upcharge for cards out of the United States. Each school decides whether to also sell tickets in cash/check at the school. 

 

Category: Parents

We apologize for the inconvenience this may have caused. That decision is made by the school administration, please contact the school when a situation like this occurs. 

 

Category: Parents

If your school has student agreements, your in-school guest will need an account in order to sign. When you purchase the ticket for your in-school guest, they will get an email to claim their ticket and create an account. If you are purchasing for an out of school guest and your school requires any out of school guest agreements, your out of school guest will need an account as well.   

 

Category: Parents

Yes, in order to purchase tickets and sign agreements, your student must have an My School Dance Account.  

 

Category: Parents

Schools require you to provide your birthdate and grade for verification that you are who you say you are, and phone number is required in case of issue with your ticket/account or in case of emergency. 

 

Category: Parents

Your account might have already been created either by a parent or when your ticket was purchased for you. Please try requesting a new verification token, if that does not work, email support@myschooldance.com and we can verify your account for you. 

 

Category: Parents

If you forgot your password, please visit  https://app.myschooldance.com/password/reset. 

 

Category: Parents

If you are over 18 and no longer in school, please have your parent sign off or the purchasing student’s parent. For your Out of School Admin agreement you can have a manager, college professor, military commanding officer, or parent sign off. 

 

Category: Parents

Schools require all dance attendees to sign off on chosen agreements, these rules are set by the schools, not My School Dance. 

 

Category: Parents

In order to purchase a guest ticket, you will first need to purchase a ticket for yourself. During the ticket purchase process, select that you would like 2 tickets. Assign one of those tickets to yourself and another to your guest, specifying whether your guest attends your school or not. If you are having difficulty because you purchased your ticket in cash/check at school and are trying to purchase a guest ticket through the app, please email support@myschooldance.com and we can help you. 

 

Category: Parents

Your account might have already been created by your student. Please try requesting a new verification token or resetting your password, if that does not work, email support@myschooldance.com and we can verify your account for you and reset your password. 

 

Category: Parents

We are in the process of building out the system for graduated Out of School Guests. For now, please have your graduated guest choose Grade 12 and School as ‘My school is not listed/I do not attend a K-12 school’. 

 

Category: Parents

If your guest does not attend your school, when purchasing your guest’s ticket, select they do not attend the school and enter their school name (for graduated students enter N/A or their University name). When your guest is creating an account, have them choose their grade (Grade 12 if graduated) and when choosing their school, if their school is not listed select ‘My school is not listed/I do not attend a K-12 school’. Some schools do not allow Out-of-School Guest tickets to be purchased through the app, please check with your school administrator if you do not see the option to purchase an Out-of-Sschool Guest ticket. 

 

 

 

 

Category: Parents

Your student’s ticket comes in a PDF form with the option to print. You can also save it to their phone. 

 

 

Category: Parents

Each school has its own refund policy. If you require a refund, you can contact the dance administrator at your school, or you can email us at support@myschooldance.com and we can issue refunds based on the school policy. Refunds do not include refunds of processing fees. 

 

Category: Parents

Your tickets have the same name because they are assigned to the same email. Please update the email on your guest ticket to an email owned by your student’s guest. A guest ticket cannot be owned by a Parent account or by your own email. If you need to reassign your guest’s ticket, contact your school’s administrator or contact us at support@myschooldance.com and we will resolve it. 

 

 

Category: Parents

If you put in the incorrect email for your Guest, Parent, or Admin, you can update the email on your ticket agreement page. Change the email and select to send a reminder and the email will be updated. If you have issues, please email support@myschooldance.com and we can update it for you. 

 

Category: Parents

If you are getting an error in the credit card field, you might be in a browser that is not supported by My School Dance. My School Dance does NOT support Internet Explorer or Microsoft Edge. The best browsers are Chrome, Safari, and Firefox. 

 

Category: Parents

If you cannot get the ‘Sign Agreement’ button on the main ticket page to light up, please make sure you have scrolled through ALL agreements that apply to you (Parent). If you cannot get the button in the signature box to light up, please make sure you are typing your name exactly as it appears beneath the signature entry box. If between the quotes there is a blank space, please contact us at support@myschooldance.com with your name and your school name. 

 

Category: Parents

To view the status of your student’s guest ticket, navigate to the ticket page. If they cannot download their guest’s ticket, their guest is most likely missing one or more agreements. Please direct their guest to login or create an account to view and sign any agreements. If their guest did not receive an email for the ticket, double check that the email you entered was correct and update it on their guest’s ticket if not. If the email for their guest is correct, advise their guest to check their spam folder. If the problem persists, please contact us at support@myschooldance.com. 

 

 

Category: Parents

If a ticket appears in your account under ‘Purchased Tickets’, but you are unable to download it, then you are missing one or more agreement signatures. Please navigate to the ticket page to see and provide the information for your missing agreements. If you cannot download your guest’s ticket, your guest is most likely missing one or more agreements. Please direct your guest to login or create an account to view and sign any agreements. If your guest did not receive an email for the ticket, double check that the email you entered was correct and update it on your guest’s ticket if not. If the email for your guest is correct, advise your guest to check their spam folder. If the problem still persists, please contact us at support@myschooldance.com. 

 

 

 

Category: Parents

If your student purchased a ticket through the app, it should appear on their dashboard under ‘Purchased Tickets’. If a ticket was purchased for them through the app, an incorrect email address may have been entered. If this is the case, please email support@myschooldance.com. If a ticket was purchased at the school in cash/check, an incorrect email might have been entered, please email support@myschooldance.com with their name and the school name for us to resolve it. 

 

Category: Parents

You may be experiencing issues, due to your school’s online ticket sales already being closed. Your student also might not be eligible to purchase tickets to this specific dance. If they are eligible and you know that your school’s online ticket sales have not ended, please contact us at support@myschooldance.com and we can get it resolved for you. 

 

Category: Parents

To purchase a ticket for the dance, please login to your My School Dance account and navigate to the bottom of the main dashboard to the ‘Available Dances’ section. Select “More Info” and “Buy Tickets”. If you do not have a My School Dance account, please create one within your school at https://app.myschooldance.com/login 

 

Category: Parents

If you do not see the dance to purchase tickets your student is either not eligible for the dance, or they are not listed in the correct school. If you know your student is eligible for the dance, you can request to add them to their school on the ‘Submit a school’ page. Enter the details for their school (even if their school already exists), and we will add them to your correct school. 

 

 

Category: Parents

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