If a ticket appears in your account under ‘Purchased Tickets’, but you are unable to download it, then you are missing one or more agreement signatures. Please navigate to the ticket page to see and provide the information for your missing agreements. If you cannot download your guest’s ticket, your guest is most likely missing one or more agreements. Please direct your guest to login or create an account to view and sign any agreements. If your guest did not receive an email for the ticket, double check that the email you entered was correct and update it on your guest’s ticket if not. If the email for your guest is correct, advise your guest to check their spam folder. If the problem still persists, please contact us at firstname.lastname@example.org.