Schools require you to provide your birth date and grade for verification that you are who you say you are, and phone number is required in case of an issue with your ticket/account or in case of emergency.  

 

 

Category: Students

If you are over 18 and no longer in school, please have your parent sign off or the purchasing student’s parent. For your Out-of-School Admin agreement you can have a manager, college professor, military commanding officer, or parent sign off.  

 

 

Category: Students

Schools require all dance attendees to sign off on chosen agreements. These rules are set by the schools, not My School Dance. 

 

 

Category: Students

No, you do not need to add your parent to your account. When you purchase your ticket, you can email your parent a link to sign the agreement without an account. If you’d like your parent to have an account to purchase your ticket for you, you can do that, and your parent can sign off on your behalf.  

 

 

Category: Students

We are in the process of building out the system for graduated Out of School Guests. For now, please have your graduated guest choose Grade 12 and School as ‘My school is not listed/I do not attend a K-12 school’. 

 

Category: Students

If your guest does not attend your school, when purchasing your guest’s ticket, select they do not attend the school and enter their school name (for graduated students enter N/A or their University name). When your guest is created an account, have them choose their grade (Grade 12 if graduated) and when choosing their school, if their school is not listed select ‘My school is not listed/I do not attend a K-12 school’. Some schools do not allow Out of School Guest tickets to be purchased through the app, please check with your school administrator if you do not see the option to purchase an Out of School Guest ticket. 

 

Category: Students

If your school has student agreements, your in-school guest will need an account in order to sign. When you purchase the ticket for your in-school guest, they will get an email to claim their ticket and create an account. If you are purchasing for an out of school guest and your school requires any out of school guest agreements, your out of school guest will need an account as well.   

 

Category: Students

In order to purchase a guest ticket, you will first need to purchase a ticket for yourself. During the ticket purchase process, select that you would like 2 tickets. Assign one of those tickets to yourself and another to your guest, specifying whether your guest attends your school or not. If you are having difficulty because you purchased your ticket in cash/check at school and are trying to purchase a guest ticket through the app, please email support@myschooldance.com and we can help you. pp 

 

Category: Students

For most schools, the only requirement is viewing the QR code and Name on your ticket. You can print your ticket, download it to your phone, or take a screenshot on your phone. Please do not take a picture of the ticket on your computer screen. 

 

Category: Students

Each school has its own refund policy. If you require a refund, you can contact the dance administrator at your school, or you can email us at support@myschooldance.com and we can issue refunds based on the school policy. Refunds do not include refunds of processing fees.  

 

Category: Students

Your tickets have the same name because they are assigned to the same email. Please update the email on your guest ticket to an email owned by your guest. A guest ticket cannot be owned by a Parent account or by your own email. If you need to reassign your guest’s ticket, contact your school’s administrator or contact us at support@myschooldance.com and we will resolve it.  

 

Category: Students

If you put in the incorrect email for your Guest, Parent, or Admin, you can update the email on your ticket agreement page. Change the email and select to send a reminder and the email will be updated. If you have issues, please email support@myschooldance.com and we can update it for you.  

 

Category: Students

If you are getting an error in the credit card field, you might be in a browser that is not supported by My School Dance. My School Dance does NOT support Internet Explorer or Microsoft Edge. The best browsers are Chrome, Safari, and Firefox. 

 

Category: Students

If you cannot get the ‘Sign Agreement’ button on the main ticket page to light up, please make sure you have scrolled through ALL agreements that apply to you (Student and Guest). If you can not get the button in the signature box to light up, please make sure you are typing your name exactly as it appears beneath the signature entry box. If between the quotes there is a blank space, please contact us at support@myschooldance.com with your name and your school name. If you have a guest ticket, your ticket might be assigned to a Parent account, a ticket cannot be assigned to a Parent account, so please contact us to have that resolved.  

 

Category: Students

To view the status of your guest’s ticket, navigate to the ticket page. If you cannot download your guest’s ticket, your guest is most likely missing one or more agreements. Please direct your guest to login or create an account to view and sign any agreements. If your guest did not receive an email for the ticket, double check that the email you entered was correct and update it on your guest’s ticket if not. If the email for your guest is correct, advise your guest to check their spam folder. If the problem still persists, please contact us at support@myschooldance.com. 

 

Category: Students

If a ticket appears in your account under ‘Purchased Tickets’, but you are unable to download it, then you are missing one or more agreement signatures. Please navigate to the ticket page to see and provide the information for your missing agreements. If you cannot download your guest’s ticket, your guest is most likely missing one or more agreements. Please direct your guest to login or create an account to view and sign any agreements. If your guest did not receive an email for the ticket, double check that the email you entered was correct and update it on your guest’s ticket if not. If the email for your guest is correct, advise your guest to check their spam folder. If the problem still persists, please contact us at support@myschooldance.com 

 

Category: Students

If you purchased your ticket through the app, it should appear on your dashboard under ‘Purchased Tickets’. If a ticket was purchased for you through the app, an incorrect email address may have been entered. If this is the case, please email support@myschooldance.com. If a ticket was purchased at the school in cash/check, an incorrect email might have been entered, please email support@myschooldance.com with your name and the school name for us to resolve it. 

 

Category: Students

You may be experiencing issues, due to your school’s online ticket sales already being closed. You also might not be eligible to purchase tickets to this specific dance. If you are eligible and know that your school’s online ticket sales have not ended, please contact us at support@myschooldance.com and we can get it resolved for you. 

 

Category: Students

My School Dance accepts all credit and debit cards. There is an upcharge for cards out of the United States. Each school decides whether to also sell tickets in cash/check at the school.  

 

Category: Students

To purchase a ticket for your dance, please login to your My School Dance account and navigate to the bottom of the main dashboard to the ‘Available Dances’ section. Select “More Info” and “Buy Tickets”. If you do not have a My School Dance account, please create one within your school at https://app.myschooldance.com/login

 

Category: Students

If you do not see the dance to purchase tickets you are either not eligible for the dance, or you are not listed in the correct school. If you know you are eligible for the dance, you can request to be added to your school on the ‘Submit a school’ page. Enter the details for your school (even if your school already exists), and we will add you to your correct school 

 

Category: Students

Your account might have already been created either by a parent or when your ticket was purchased for you. Please try requesting a new verification token or resetting your password, if that does not work, email support@myschooldance.com and we can verify your account for you and reset your password. 

 

Category: Students

Your account might have already been created either by a parent or when your ticket was purchased for you. Please try requesting a new verification token, if that does not work, email support@myschooldance.com and we can verify your account for you. 

 

Category: Students

To reset your password, go to https://app.myschooldance.com/password/reset 

 

Category: Students

Your account might have already been created either by a parent or when your ticket was purchased for you. Please try requesting a new verification token, if that does not work, email support@myschooldance.com and we can verify your account for you. 

 

Category: Students

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