Why didn’t I get a text message when my student arrived/left the dance?

Monday, 27 January, 2020

To receive a text notification, you must opt in to receive the text message.  

 

What methods can I pay with?

Monday, 27 January, 2020

My School Dance accepts all credit and debit cards. There is an upcharge for cards out of the United States. Each school decides whether to also sell tickets in cash/check at the school. 

 

Who do I call if my student is not let into the dance?

Monday, 27 January, 2020

We apologize for the inconvenience this may have caused. That decision is made by the school administration, please contact the school when a situation like this occurs. 

 

Does my guest need to have an account?

Monday, 27 January, 2020

If your school has student agreements, your in-school guest will need an account in order to sign. When you purchase the ticket for your in-school guest, they will get an email to claim their ticket and create an account. If you are purchasing for an out of school guest and your school requires any out of school guest agreements, your out of school guest will need an account as well.   

 

Does my student need to have an account?

Monday, 27 January, 2020

Yes, in order to purchase tickets and sign agreements, your student must have an My School Dance Account.  

 

Why do I need to provide so much personal information?

Monday, 27 January, 2020

Schools require you to provide your birthdate and grade for verification that you are who you say you are, and phone number is required in case of issue with your ticket/account or in case of emergency. 

 

I cannot verify my account

Monday, 27 January, 2020

Your account might have already been created either by a parent or when your ticket was purchased for you. Please try requesting a new verification token, if that does not work, please contact your school’s dance admin. 

 

I forgot my password

Monday, 27 January, 2020

If you forgot your password, please visit  https://app.myschooldance.com/password/reset. 

 

Over 18 Parent and Graduated Admin agreements?

Monday, 27 January, 2020

If you are over 18 and no longer in school, please have your parent sign off or the purchasing student’s parent. For your Out of School Admin agreement you can have a manager, college professor, military commanding officer, or parent sign off. 

 

I’m 18, why do I need to sign these agreements?

Monday, 27 January, 2020

Schools require all dance attendees to sign off on chosen agreements, these rules are set by the schools, not My School Dance.