Why do I need to provide so much personal information?

Monday, 27 January, 2020

Schools require you to provide your birth date and grade for verification that you are who you say you are, and phone number is required in case of an issue with your ticket/account or in case of emergency.  

 

 

Who should sign my agreements if I am over 18?

Monday, 27 January, 2020

If you are over 18 and no longer in school, please have your parent sign off or the purchasing student’s parent. For your Out-of-School Admin agreement you can have a manager, college professor, military commanding officer, or parent sign off.  

 

 

I’m 18, why do I need to sign these agreements?

Monday, 27 January, 2020

Schools require all dance attendees to sign off on chosen agreements. These rules are set by the schools, not My School Dance. 

 

 

Do I need to add my parent to my account?

Monday, 27 January, 2020

No, you do not need to add your parent to your account. When you purchase your ticket, you can email your parent a link to sign the agreement without an account. If you’d like your parent to have an account to purchase your ticket for you, you can do that, and your parent can sign off on your behalf.  

 

 

What do I do if my guest is not in school (i.e. graduated)?

Monday, 27 January, 2020

We are in the process of building out the system for graduated Out of School Guests. For now, please have your graduated guest choose Grade 12 and School as ‘My school is not listed/I do not attend a K-12 school’. 

 

What do I do if my guest does not attend my school?

Monday, 27 January, 2020

If your guest does not attend your school, when purchasing your guest’s ticket, select they do not attend the school and enter their school name (for graduated students enter N/A or their University name). When your guest is created an account, have them choose their grade (Grade 12 if graduated) and when choosing their school, if their school is not listed select ‘My school is not listed/I do not attend a K-12 school’. Some schools do not allow Out of School Guest tickets to be purchased through the app, please check with your school administrator if you do not see the option to purchase an Out of School Guest ticket. 

 

Does my guest need an account?

Monday, 27 January, 2020

If your school has student agreements, your in-school guest will need an account in order to sign. When you purchase the ticket for your in-school guest, they will get an email to claim their ticket and create an account. If you are purchasing for an out of school guest and your school requires any out of school guest agreements, your out of school guest will need an account as well.   

 

How do I purchase my guest ticket?

Monday, 27 January, 2020

In order to purchase a guest ticket, you will first need to purchase a ticket for yourself. During the ticket purchase process, select that you would like 2 tickets. Assign one of those tickets to yourself and another to your guest, specifying whether your guest attends your school or not. If you are having difficulty because you purchased your ticket in cash/check at school and are trying to purchase a guest ticket through the app, please contact your school’s dance admin.

 

Do I need to print my ticket?

Monday, 27 January, 2020

For most schools, the only requirement is viewing the QR code and Name on your ticket. You can print your ticket, download it to your phone, or take a screenshot on your phone. Please do not take a picture of the ticket on your computer screen. 

 

How do I get a refund?

Monday, 27 January, 2020

Each school has its own refund policy. If you require a refund, please contact your school’s dance admin. Refunds do not include refunds of processing fees.